Support & FAQ

Find answers to common questions about RAGU.

Do I need a powerful GPU?

No. RAGU is 100% CPU-optimized. It is designed to run on standard Windows desktops and laptops without any dedicated graphics card, using the Ollama CPU pipeline.

Are my files and chats sent to the internet?

Absolutely not. All operations (chat, RAG, summary, translation) happen entirely on your local machine. RAGU only needs internet access for two things:
1. On the very first run, to confirm your (optional) PRO license key.
2. When you *choose* to download a new Ollama model or a software update.
Your personal data and chat content never leave your PC.

How does the RAGU PRO license work?

RAGU PRO is a one-time purchase, not a subscription. Your license key unlocks the PRO features on one (1) Windows machine forever. The purchase also includes 1 year of software updates.

What is Ollama and what models can I use?

Ollama is the open-source pipeline RAGU uses to run models locally. RAGU allows you to download and use any model available in the Ollama library that is compatible with your CPU. RAGU PRO makes it easy to manage and switch between a library of multiple models.

What's the difference between Free and PRO?

The Free version is for light use and gives you full privacy. RAGU PRO unlocks the app's full potential, removing all limitations on file ingests (RAG), summary length, and model management. You can see a full comparison on our Features Page.

Still have questions?

PRO users get priority email support. For all other inquiries, please reach out and we'll get back to you as soon as possible.

Contact Support

Gostaria de ver este site em Português? Mudar para Português